In the current scenario, we find robotic automation companies, automation and artificial intelligence extending its presence to almost all industries ranging from education, public sectors, hospitals and what not! But it seems quite peculiar to realize that IT processes make minimal use of these automation tools! Sounds interesting right? But yes, it is true. IT teams are still stuck in the traditional phase where they still use manpower to do mundane, tedious and time-es they would definitely improve the efficiency of processes. Firstly, the activity’s accuracy cconsuming tasks. RPA has a huge untapped potential in the IT sector, other than helping to tackle operational challeng an be enhanced. Employment of RPA would reduce service gaps by improving the quality and helps in minimizing human errors and deviations. RPA tools improve the overall productivity of the system, speed is also increased thanks to automatic reporting. These RPA tools interpret and automate workflows,improves scalability and preserves flexibility. Increased auditability helps in attaining a control over tasks that are highly labor intensive by auditing them. Let us explore a few robotic process automation cases. Aids The Password Reset Process We know how recurring these password reset process requests are, in nature. The password reset requests are either urgent or non-urgent. More than ninety percent of these reset processes are automated in nature. If the request for a password reset, is found to be urgent, it is taken care off by the Global desk, otherwise, in the case of non-urgent case, the tasks are basically stacked into a queue. From this queue, the automated robot does the reset process by accessing the directory. Every month a robot handles around six hundred tickets, that replaces nearly hundred and twenty hours of labor. RPA enables quick creation of multiple new application program interfaces. There are several different units of the information system which includes a collection of all those ERP, databases, Cloud-based storage applications, virtual tools, office tools, and web applications. The data needed from all these applications are screened and projected at a single user interface. Efficient User Management Robotic Process Automation tools help to facilitate employee on boarding process. These robots use the on boarding templates and gather all the relevant information. Based on the nature of the service request, like if this request is a non- urgent one, then it generates an end of day report. After the account is created, these robots then change the status to solved. Finally, the service team will close the case after checking the working status of the account. Here too, the urgent requests will be routed directly to the service desk. Robotic Process Automation in Telecom RPA tools are becoming very popular in the telecom landscape. The back end tasks which are very much recurring, protocol based and bulk in nature are automated by these tools. A few reliable and efficient robotic process automation companies in India like Synlogics provide innovative services at affordable rates. In order for a telecom firm to grow, it is very much essential to catch up with rapidly modernizing services and business processes.
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Automation is the buzzword of the century. From manufacturing, to warehousing, from businesses to marketing - automation is just the new normal that is saving time, resources, and efforts for businesses and professionals. Email automation is one such important aspect that is changing the scenario of how business processes and communication are managed. What is Email Automation? Just as processes like CRM can be automated through business process automation, the actions on your inbox and outbox can be automated too. It enables you to send time and/or action-triggered emails to recipients without having a dedicated resources waste hours on reading, sorting, and replying manually, to these emails, besides bearing the risk of committing human mistakes. It is, in fact, proving to the be one of the best ways to manage email marketing. It enables you to sort emails by categories - subscribers, queries, orders, feedback, and the like; and trigger responses by deciding which ones need to be responded to and which ones need to be forwarded to another department. What Sort of Email Processes can You Automate? Robotic process automation has been able to solve many a problem for businesses - managing data, transactions, communication with digital systems, etc. Emails too, being one of the most popular ways of communication, and repetitive tasks can very well be automated. Here are some of the email processes that you can automate: 1. Customer Relationship Management: Query and feedback emails coming in through your CRM form an integral part of businesses today. And not just that, they actually presents you with a great opportunity to acquire and retain customers. Managing these emails, however, can be a gargantuan task if the size of your business is medium to large. Instead of shelling money on a number of dedicated resources to answer to these emails, email automation can send an automated responses according to the nature of the email till these can be 2. Orders: When it comes managing orders that come in via emails, it can be more of a headache than businesses may realize initially. The formats of these order receipts can vary more often than not - Excel, Google Sheets, CSV, etc. Instead of retrieving all this data manually and then keying it into your order accounts, you could simply automate your email and get these orders added automatically to your order database or even to your accounts. 3. Invoices: Managing invoices with the help of an efficient RPA solutions is not very different from managing orders through automation. It is rather handy to receive invoices on email and have these emails integrated with your account management system to sort the invoices automatically and have them sent directly for account clearance. Thus, you will also have your payments process automated and streamlined. 4. Report Generation and Distribution: When coupled with business process automation, email automation can do so much more than just sort, forward, collate or reply to emails. It can even generate and distribute reports to the interested parties, including stakeholders and representatives. So, not only can it manage to retrieve the data about customers, orders, sales, expenses and more, but also collate it, generate a report, and even schedule outbound emails to interested parties. So, are you planning to automate your inbox? High time you did. As artificial intelligence and machine learning acquire a place closer to the hearts of businesses than ever, RPA or robotic process automation gains traction as one of the preferred technologies. While there is no dearth of labor, the rising cost incurred on skilled labor is still a challenge for businesses, one and all. RPA, in this situation, enables businesses to automate processes that are repetitive, monotonous, and do not require complex decision making, thus freeing up human labor for tasks that do require more powers of the intellect. Thus, the rising demand for RPA solutions. Despite the evident benefits that come with RPA, there are a couple of doubts that still stare businesses in the face. So, before you go on with RPA implementation, here are some very important things that you must keep in mind. The Business Case Do you have a business case for investing in RPA? Ideally, a company that has two or more employees carrying out repetitive task, which can generate structured data, makes for a good business case for RPA, explains Rod Dunlap, Senior Director, RPA for Insurance at Capgemini. The investment that is made in RPA for these two employees, is likely to recover the cost in the next three years of use. So, mull over if your processes are worth automating yet and, consequently what the ROI will be. The Choice of Processes to be Automated The very basic requirement is that the process be rule-based and produces structured data (in other words, can be documented) can be automated. Added to this is the premise that the nature of the processed must be repetitive. You, however, cannot choose process that solicit human intelligence and the ability to make observations and decisions. The whole idea of robotic process automation is to save the time and the human effort that goes into these repetitive tasks and can be put to better use elsewhere. Tool Vs. Methodology Yes, the state of the RPA today offers businesses options - a number of RPA vendors to choose from. But the tool that you use is actually less important than the methodology that you follow. It is the methodology that will lead you to choose the right way of automation. So, concentrate on the methodology and a good tool will come your way. Deployment and Training Time Figure out how fast you want to go about deploying. Do you want it done right away, say, in a matter of weeks? Or are you willing to take it slow, so that it doesn’t create consequences that you may not be ready for? An extremely important factor on which the speed and the success of deployment would depend, is the training time. Consider the skill and the openness of the labour that will be using the RPA tools that you choose. The time needed for training is something that will matter remarkably for automation to be successful for your business. The Future Scope Is RPA just a phase before intelligent automation comes in an swipe it off its feet? Well, while the advent of intelligent automation is inevitable, RPA is not phasal but fundamental. For mechanical tasks tasks that are abundant as of now and will be,robotic process automation is the technology that caters. It’s a matter of time (a time when AI will be the new normal) that intelligent automation will offer solutions. Till then, RPA is the certain answer. Wish to know more about RPA? Stay connected with SynLogics for more. Automation has become a buzzword in the current scenario. A lot of sectors, from financial sectors, government, and retail have triggered up in efficiency by using robotic process automation. But in comparison to these sectors, it has been observed that in spite of its promising potential in the health sectors, these tools aren't yet utilized to its fullest! If we speak about the ever-evolving healthcare sector, it would be quite a misconception if you believe that the need of customers is being met by these industries. Thanks to the increased demands, accumulation of errors in the tedious tasks, it is quite a challenge to provide an absolute and satisfactory service. Now let us take a peek at the various challenges faced by hospitals across the world. Pre-registering patients details, entering the details of patients checked in and checked out, regular follow-ups, managing claims and generation of patients statements are a few from the list. And exactly this is how you ought to use Robotic process automation in healthcare. But, if you critically examine all those challenges, you would understand that these jobs are highly tedious, mundane and time-consuming tasks. Employing RPA and automating these tasks would help you treat the patients with utmost care and reduce errors. Now let us take a look at where exactly you can employ RPA and how you would benefit from it. 1. Automating the Medical Claim Process: We know how repetitive and time-consuming is this medical claims processing task. It is a highly complicated mainly due to its time-consuming nature. This process of managing medical claims involves a series of steps like regular updating of patients information, billing along with the details and clearing these claims and updating the respective status of each patient. Every day hospital staffs perform these tasks, but the monotonous nature and the bulk nature tend to make the whole process slow and vulnerable to a lot of errors, and this is exactly where you can use these tools. The tasks that can be done by automation a matter of few minutes are being dragged down to hours! 2. Regular follow up tasks, updating of database and registration tasks These are a few sets of tasks that, if automated would get the staffs to concentrate more on the health care. RPA processes are highly reliable and scalable. One of the major concerns faced by the hospitals is that, if automated, does it cause disruption of the existing services? No, you just have to approach leading RPA vendors who would make the process of implementing RPA seamless and easy! Now let us explore a few advantages to using RPA tools.
Planning to make a shift to automation?? You are never late, Get in touch with leading Robotic process automation companies like Synlogics to make the most out your firm! Out of the billions of emails being sent and received each day, don’t you think it is quite tedious if you handle all those emails by yourselves? Well, then your major agenda would zero down to reading emails and replying to them! Now let us take a brief look at how automating emails would help you simplify the processes. We receive tons of emails every single day, from customer complaints to notifications when an order is ready, it becomes an impractical task to personally reply and deal with all these mail each day, and no matter how efficiently you try to do these tasks, you might end up causing a few errors! And the worst thing is not just the time consumption, these errors might end up in causing delays and brings down customer satisfaction. Now let us check how email automation using Robotic process automation and process automation would help you! Firstly, you can just create and end sessions at a very quick pace. Secondly, it deletes all the redundant emails from the respected servers and minimizes the error associated with manual work. And last but not the least it helps you to organize, download and archive emails according to the category they belong to. What all are the tasks that you can possibly automate?? Well, to start with it is the customer service and the support desk that is of utmost importance. The system would be set so as to intercept the requests, divide them according to category and do the necessary action automatically! Interesting isn't? The best part is that, if you automate these jobs then you can spare your time to concentrate more on complicated tasks. The financial department would receive plenty of invoices in hard copies and would take a lot of time to get processed, but setting up an email inbox for the same would not just simplify the process but the mesh between document management and finance department would save a lot of time. A lot of customers would send emails to seek details about their order, refund status and shipment, and delivery information. Automation would be just perfect to match the order to the information and answer the respective customer. You would receive excel files, word files or even CSV which would have details of orders, and you would have to update this information to your database. Rather than manual data entry screen scraping techniques used by robotic process automation would help you update the order details at a quick pace with minimal errors. Reports are very important in a corporate environment and preparing a crisp report including all the details is another task. These RPA tools would help you get your important documents printed in no time, even though all companies are on the verge of digitisation it is equally relevant to maintain these files. You can always check with SynLogics for more details on email automation and implementation! Even though the whole concept of Robotic Process Automation deals with minimizing the costs and boosting efficiency if we analyze the practical side, we need to accept the reality that the practical application is still a question. But, there are a few firms in the financial sector. Financial services firms using rpa have started including automation by using chatbots and also in gathering accounts related information. 1) Automation taking pace in Zurich : The firm had released the works of its underwriters by automating issuance's and hence getting them to devote most of their time to complicated policies. The automation has been developed and implemented by Capgemini. The system was implemented in five countries, and there has been a fifty percent reduction in cost. 2) Shorten the time required to process payment claims: Kryon systems, another provider of RPA tools has implemented a system to shorten down the time taken to process claims in hours which had earlier taken a lot of days to get processed! The whole process of identifying a client by name, then going through their respective bank websites used to take four days in total, not only had they boosted the efficiency but saved a lot of employee hours. 3) Automation of accounts receivable: A lot of banks have come forward to be a part of this revolution. A lot of banks in Canada are and financial services are implementing RPA into their strategies. The Royal Bank of Canada is one of the institutions that have started using chatbots for more than a year of now to improve customer service and responses. In the states too, banks like KeyBank are automating invoices,accounts receivable and optimizing operations. These RPA tools have helped to automate the mundane tasks and thanks to the machine learning technologies, this process is estimated to improve with time. 4) Bots used in investment portfolios! : It is not just Europe and North America, rpa tools and automation has been employed by one of the largest banks in Colombia, BanColombia to help them manage the investment portfolio. It helps to get real-time data about the performance of the portfolio with respect to the varying market conditions. The tool was designed to interact and get feedback from clients and is also possess an interface with the stock exchange of the respected country. This has helped the firm to improve its client base, for more consultation services. 5) RPA employed by Guardian groups in partnership with Sutherland : This digital transformation has helped to position automation as the core of the strategy designed. This RPA service has helped Sutherland to use data effectively in core enterprises. These RPA tools have helped staffs to concentrate more on high-level tasks. Based on a survey, it has been noted that nearly fifty percentage chief financial officers are planning to implement automation to make efficient use of opportunities and are in the verge of adapting themselves to the RPA revolution! Every year as the number of patients increase, the healthcare industry, especially the traditional ones are facing a lot of challenges in managing inventory and paper files. Billing, discharge and claiming procedures have become very lengthy process that, lowers customer satisfaction levels. The hospital industry is currently going through a turbulent stage as most of the traditional hospitals are running on loss! Most of the hospitals are trying to find out solutions for this cost and time overrun. A lot of non conventional and online services have placed health care centers with a traditional set up in very challenging position. Cutting down on operational costs and bringing up the quality levels are the main concerns faced by hospitals. The hospital industry is estimated to possess a thirty-six percentage potential in automation. But, a peculiar factor is that most of these hospitals were very much reluctant to make investments in RPA tools for areas other than treatments like claims, medical records and bills processing. But, the current situation has forced the healthcare industry to shift towards robotic process automation to provide efficient, trigger growth and diminish those challenges. Robotic Process Automation can be employed not just for treatment and diagnostics, but also for the front end, managerial and decision making roles. In short, more than one-third of the work done can be automated! Making an investment in technology would help in providing high quality and efficient treatment at minimal costs. One of the main areas that require automation is indeed in the digitising and management of records. Majority of hospitals are entirely dependent to store medical documents in physical hard copies rather than getting them stored in a digital format . To convert all these paper documents into a digital format by manual data entry is indeed a tedious task. Forget about the time taken for this process ( it might take ages!),but the main issue involved with this process is that it is prone to errors. And these processes if done manually, would distract the focus of staffs from respective patients. Inventory management is yet another aspect where you will find an intense scope for RPA in health care. Let us check out few robotic process automation cases. Most of the items like syringes, surgery gloves etc. are ordered and stacked based on the demand forecasting done with respect to the past data and estimated number. Nearly twenty percent of the items stacked went unused, inventory charges hence would rise up. Implementing RPA would help to get a grip of the situation and streamline operations, amp up transparency and boost efficiency. Premier robotic automation companies in India like Synlogics are coming up with personalized solutions to meet the demands of this industry. Hospitals can depend on such firms or top RPA vendors to meet their demands. Implementing RPA tools in back-end jobs would help in eliminating delays and interruptions. In the case of middle-end jobs, if RPA is implemented it would get the insurance claims processed in no time, including the formalities like eligibility check, data verification, and re-submission of claims. The functioning of hospitals is very crucial. It is essential to solve and counter all the disruptions for hospitals to function in response to the needs of a society! Data analytics basically deals with extracting and categorising of behavioural data to analyze the consumption patterns. Data analytics is a tremendously evolving technology that tackles and makes use of statistics to generate meaningful sequence to gain insights regarding all the organization’s metrics. Top analytics companies help to assist up focused and accurate decisions based on the insights. Now the real question arises, are we driving data analytics or it’s the vice versa? The current era is typically referred to as “The age of analytics”, and by utilizing the assessment of future trends, you get to take the best decision. Firms can check out the success probability of these decisions and can be more confident, as these decisions are driven by the algorithms, business intelligence tools, applications, techniques, and machine learning. Data analytics is a very promising field, it helps to uplift and transform an under-performing business to a complete systematic success model if relevant insights are uncovered. Premier business intelligence consulting companies like SynLogics help you make the best out of your firm! Now let us explore how data analytics drive businesses. Data being generated has been increased has been increased tenfold due to the high use of smartphones and applications. Adding to Globalization, the click and touch of each client, or prospects are made to data points, thereby giving more insights about user behaviour. In the current scenario, firms hire top data analytical companies and employee in-house data scientists and data analysts to process data acquisition and screen internal and even external sources of data. Thanks to rampant digitization, corporate data witnessed a decent growth in the past years. Not just huge businesses, retail sector, and financial firms make use of data and technologies. BI and analytical firms have helped businesses formulate new strategies and personalize and differentiate offerings. Operational data is available from all the e-commerce portals. These have helped to efficiently price and compare the offerings on a preemptive basis. Infinite recurring tasks are better handled, thanks to the open source frameworks employed. Now, analytics is basically controlled by dashboards and reports analysis, thereby focusing on all the major information regarding key decision-making processes. Prior to the advent of data analytics, statisticians oversaw formulating statistical models as well as behavioural analysis. Currently, referred to as the oxygen of business landscape, data analytics have amped up the quality of services and helped firms withstand competition. Internal data is another crucial aspect that drives and improves productivity. Management can get an idea of where there is a low productivity, and then be more informed about employee activities and standards. In short, Data drives the overall functioning of a firm! These days, more and more organisations are recognising the importance of using automation software in their organisations. In this regards, RPA tools have proved to be highly effective because these are able to perform rules based, high-volume, transnational tasks and other such processes in a streamlined and cost-effective manner. When looking at whether or not robotic process automation tools are right for them, many organisations experience several challenges. In order to help organisations measure important aspects of usability with rpa tools and robotic automation companies, here are some of the areas to look at: What is the code structure like? Every rpa tool is different and it takes a different approach towards designing and construction automation. It is important that the businesses understand the difference between object oriented structured products and functional products. This is important because it will have a significant difference on the resilience, effectiveness and speed of implementation.
Why only use top rpa vendors? When implementing your technological innovations you definitely do not want to experience hassles. The experienced professionals will analyse the specific needs in your organisation and provide the best solution for the same. The usability will be measured in the perfect sense and the tools will be built for long term use only. So make sure that you spend enough time to compare the available options out there in rpa tools and only then make the right decision. Robotic process automation (RPA) is the present and future of manufacturing industries. Robotic process automation companies have added value to the manufacturing industries. In order to give the best productivity to their clients manufacturing industries goes to a great extent, and now that RPA helps companies deliver streamlined and error-free results, it is much in demand. Robotic process automation companies have implemented appropriate processes to reduce the human resources, human errors, and increase the productivity. Most of the manufacturing companies are able to save up to 40% cost. Here are some of the functions where RPA is effectively used: Billing of material : Billing of material is an important document in production and there is a wide list of raw materials, components, and product details that need to be fed in here. In order to get detailed information about this, the employees in manufacturing industry will need to refer and get detailed information about it. Robotic process automation in manufacturing helps companies to achieve this in efficient way. It helps companies to create product in a faster turnaround time, and better data accuracy. Better data accuracy helps companies to get detailed information. Robotic automation companies in India are taking over the billing of material in several segments and as a result ensure that clients get the best. Better administration and reporting : Manufacturing business and processes around it are much harder than what we really think they are. Administration department is most of the times not fully equipped to handle all the process problems. In this regards, implementing the RPA helps industries to get all the production reports, and other work details on time. This helps them take the right decision and manage their business ineffective way. Migration of data : Migration of data in simple words is moving of data from one old system to a new one. Every manufacturing industry finds it as a normal thing. Robotic process automation companies will properly plan and execute well in order to reduce the time and cost of the overall process. As there are several processes involved in data migration, the appropriate RPA tools will help to ensure that the best is delivered at the least amount of time and errors. The service desk and customer support : In manufacturing industry, one of the main aspects of success is the customer support. For an enhanced communication with the customers, RPA can be highly beneficial. There are several ways this can be organized in a way that enhances the customer and service desk. The end goal is to make the customer and company communication efficient. The above mentioned and many more of the benefits are possible with the implementation of Robotic Process Automation in manufacturing industry. All that the companies need to do is to find the appropriate programs and implement the changes in their organization. A proper brainstorming process will help to analyze when and where the RPA applications can be used so that the efficiency level of manufacturing can be taken to the next level. |