Automation is the buzzword of the century. From manufacturing, to warehousing, from businesses to marketing - automation is just the new normal that is saving time, resources, and efforts for businesses and professionals. Email automation is one such important aspect that is changing the scenario of how business processes and communication are managed.
What is Email Automation?
Just as processes like CRM can be automated through business process automation, the actions on your inbox and outbox can be automated too. It enables you to send time and/or action-triggered emails to recipients without having a dedicated resources waste hours on reading, sorting, and replying manually, to these emails, besides bearing the risk of committing human mistakes.
It is, in fact, proving to the be one of the best ways to manage email marketing. It enables you to sort emails by categories - subscribers, queries, orders, feedback, and the like; and trigger responses by deciding which ones need to be responded to and which ones need to be forwarded to another department.
What Sort of Email Processes can You Automate?
Robotic process automation has been able to solve many a problem for businesses - managing data, transactions, communication with digital systems, etc. Emails too, being one of the most popular ways of communication, and repetitive tasks can very well be automated.
Here are some of the email processes that you can automate:
1. Customer Relationship Management:
Query and feedback emails coming in through your CRM form an integral part of businesses today. And not just that, they actually presents you with a great opportunity to acquire and retain customers.
Managing these emails, however, can be a gargantuan task if the size of your business is medium to large. Instead of shelling money on a number of dedicated resources to answer to these emails, email automation can send an automated responses according to the nature of the email till these can be
When it comes managing orders that come in via emails, it can be more of a headache than businesses may realize initially. The formats of these order receipts can vary more often than not - Excel, Google Sheets, CSV, etc.
Instead of retrieving all this data manually and then keying it into your order accounts, you could simply automate your email and get these orders added automatically to your order database or even to your accounts.
Managing invoices with the help of an efficient RPA solutions is not very different from managing orders through automation. It is rather handy to receive invoices on email and have these emails integrated with your account management system to sort the invoices automatically and have them sent directly for account clearance. Thus, you will also have your payments process automated and streamlined.
4. Report Generation and Distribution:
When coupled with business process automation, email automation can do so much more than just sort, forward, collate or reply to emails. It can even generate and distribute reports to the interested parties, including stakeholders and representatives.
So, not only can it manage to retrieve the data about customers, orders, sales, expenses and more, but also collate it, generate a report, and even schedule outbound emails to interested parties.
So, are you planning to automate your inbox? High time you did.
As artificial intelligence and machine learning acquire a place closer to the hearts of businesses than ever, RPA or robotic process automation gains traction as one of the preferred technologies.
While there is no dearth of labor, the rising cost incurred on skilled labor is still a challenge for businesses, one and all. RPA, in this situation, enables businesses to automate processes that are repetitive, monotonous, and do not require complex decision making, thus freeing up human labor for tasks that do require more powers of the intellect. Thus, the rising demand for RPA solutions.
Despite the evident benefits that come with RPA, there are a couple of doubts that still stare businesses in the face. So, before you go on with RPA implementation, here are some very important things that you must keep in mind.
The Business Case
Do you have a business case for investing in RPA?
Ideally, a company that has two or more employees carrying out repetitive task, which can generate structured data, makes for a good business case for RPA, explains Rod Dunlap, Senior Director, RPA for Insurance at Capgemini.
The investment that is made in RPA for these two employees, is likely to recover the cost in the next three years of use. So, mull over if your processes are worth automating yet and, consequently what the ROI will be.
The Choice of Processes to be Automated
The very basic requirement is that the process be rule-based and produces structured data (in other words, can be documented) can be automated. Added to this is the premise that the nature of the processed must be repetitive. You, however, cannot choose process that solicit human intelligence and the ability to make observations and decisions.
The whole idea of robotic process automation is to save the time and the human effort that goes into these repetitive tasks and can be put to better use elsewhere.
Tool Vs. Methodology
Yes, the state of the RPA today offers businesses options - a number of RPA vendors to choose from. But the tool that you use is actually less important than the methodology that you follow.
It is the methodology that will lead you to choose the right way of automation. So, concentrate on the methodology and a good tool will come your way.
Deployment and Training Time
Figure out how fast you want to go about deploying. Do you want it done right away, say, in a matter of weeks? Or are you willing to take it slow, so that it doesn’t create consequences that you may not be ready for?
An extremely important factor on which the speed and the success of deployment would depend, is the training time. Consider the skill and the openness of the labour that will be using the RPA tools that you choose. The time needed for training is something that will matter remarkably for automation to be successful for your business.
The Future Scope
Is RPA just a phase before intelligent automation comes in an swipe it off its feet?
Well, while the advent of intelligent automation is inevitable, RPA is not phasal but fundamental. For mechanical tasks tasks that are abundant as of now and will be,robotic process automation is the technology that caters.
It’s a matter of time (a time when AI will be the new normal) that intelligent automation will offer solutions. Till then, RPA is the certain answer.
Wish to know more about RPA? Stay connected with SynLogics for more.
Automation has become a buzzword in the current scenario. A lot of sectors, from financial sectors, government, and retail have triggered up in efficiency by using robotic process automation. But in comparison to these sectors, it has been observed that in spite of its promising potential in the health sectors, these tools aren't yet utilized to its fullest!
If we speak about the ever-evolving healthcare sector, it would be quite a misconception if you believe that the need of customers is being met by these industries. Thanks to the increased demands, accumulation of errors in the tedious tasks, it is quite a challenge to provide an absolute and satisfactory service. Now let us take a peek at the various challenges faced by hospitals across the world.
Pre-registering patients details, entering the details of patients checked in and checked out, regular follow-ups, managing claims and generation of patients statements are a few from the list. And exactly this is how you ought to use Robotic process automation in healthcare. But, if you critically examine all those challenges, you would understand that these jobs are highly tedious, mundane and time-consuming tasks. Employing RPA and automating these tasks would help you treat the patients with utmost care and reduce errors.
Now let us take a look at where exactly you can employ RPA and how you would benefit from it.
1. Automating the Medical Claim Process: We know how repetitive and time-consuming is this medical claims processing task. It is a highly complicated mainly due to its time-consuming nature. This process of managing medical claims involves a series of steps like regular updating of patients information, billing along with the details and clearing these claims and updating the respective status of each patient.
Every day hospital staffs perform these tasks, but the monotonous nature and the bulk nature tend to make the whole process slow and vulnerable to a lot of errors, and this is exactly where you can use these tools. The tasks that can be done by automation a matter of few minutes are being dragged down to hours!
2. Regular follow up tasks, updating of database and registration tasks
These are a few sets of tasks that, if automated would get the staffs to concentrate more on the health care. RPA processes are highly reliable and scalable. One of the major concerns faced by the hospitals is that, if automated, does it cause disruption of the existing services? No, you just have to approach leading RPA vendors who would make the process of implementing RPA seamless and easy!
Now let us explore a few advantages to using RPA tools.
Planning to make a shift to automation?? You are never late, Get in touch with leading Robotic process automation companies like Synlogics to make the most out your firm!