Out of the billions of emails being sent and received each day, don’t you think it is quite tedious if you handle all those emails by yourselves? Well, then your major agenda would zero down to reading emails and replying to them! Now let us take a brief look at how automating emails would help you simplify the processes.
We receive tons of emails every single day, from customer complaints to notifications when an order is ready, it becomes an impractical task to personally reply and deal with all these mail each day, and no matter how efficiently you try to do these tasks, you might end up causing a few errors! And the worst thing is not just the time consumption, these errors might end up in causing delays and brings down customer satisfaction.
Now let us check how email automation using Robotic process automation and process automation would help you!
Firstly, you can just create and end sessions at a very quick pace.
Secondly, it deletes all the redundant emails from the respected servers and minimizes the error associated with manual work.
And last but not the least it helps you to organize, download and archive emails according to the category they belong to.
What all are the tasks that you can possibly automate??
Well, to start with it is the customer service and the support desk that is of utmost importance. The system would be set so as to intercept the requests, divide them according to category and do the necessary action automatically! Interesting isn't?
The best part is that, if you automate these jobs then you can spare your time to concentrate more on complicated tasks.
The financial department would receive plenty of invoices in hard copies and would take a lot of time to get processed, but setting up an email inbox for the same would not just simplify the process but the mesh between document management and finance department would save a lot of time.
A lot of customers would send emails to seek details about their order, refund status and shipment, and delivery information. Automation would be just perfect to match the order to the information and answer the respective customer.
You would receive excel files, word files or even CSV which would have details of orders, and you would have to update this information to your database. Rather than manual data entry screen scraping techniques used by robotic process automation would help you update the order details at a quick pace with minimal errors.
Reports are very important in a corporate environment and preparing a crisp report including all the details is another task. These RPA tools would help you get your important documents printed in no time, even though all companies are on the verge of digitisation it is equally relevant to maintain these files. You can always check with SynLogics for more details on email automation and implementation!
Even though the whole concept of Robotic Process Automation deals with minimizing the costs and boosting efficiency if we analyze the practical side, we need to accept the reality that the practical application is still a question. But, there are a few firms in the financial sector. Financial services firms using rpa have started including automation by using chatbots and also in gathering accounts related information.
1) Automation taking pace in Zurich :
The firm had released the works of its underwriters by automating issuance's and hence getting them to devote most of their time to complicated policies. The automation has been developed and implemented by Capgemini. The system was implemented in five countries, and there has been a fifty percent reduction in cost.
2) Shorten the time required to process payment claims:
Kryon systems, another provider of RPA tools has implemented a system to shorten down the time taken to process claims in hours which had earlier taken a lot of days to get processed! The whole process of identifying a client by name, then going through their respective bank websites used to take four days in total, not only had they boosted the efficiency but saved a lot of employee hours.
3) Automation of accounts receivable:
A lot of banks have come forward to be a part of this revolution. A lot of banks in Canada are and financial services are implementing RPA into their strategies. The Royal Bank of Canada is one of the institutions that have started using chatbots for more than a year of now to improve customer service and responses. In the states too, banks like KeyBank are automating invoices,accounts receivable and optimizing operations. These RPA tools have helped to automate the mundane tasks and thanks to the machine learning technologies, this process is estimated to improve with time.
4) Bots used in investment portfolios! :
It is not just Europe and North America, rpa tools and automation has been employed by one of the largest banks in Colombia, BanColombia to help them manage the investment portfolio. It helps to get real-time data about the performance of the portfolio with respect to the varying market conditions. The tool was designed to interact and get feedback from clients and is also possess an interface with the stock exchange of the respected country. This has helped the firm to improve its client base, for more consultation services.
5) RPA employed by Guardian groups in partnership with Sutherland :
This digital transformation has helped to position automation as the core of the strategy designed. This RPA service has helped Sutherland to use data effectively in core enterprises.
These RPA tools have helped staffs to concentrate more on high-level tasks. Based on a survey, it has been noted that nearly fifty percentage chief financial officers are planning to implement automation to make efficient use of opportunities and are in the verge of adapting themselves to the RPA revolution!