This is the era where artificial intelligence has created a lot of buzz and its significant outcome is Robotic Process Automation (RPA). RPA is a software bot that can automate daily repeated and routine tasks and mimic human executable actions. The automated tasks run very quickly, precisely and consistently within no time and without errors. Before implementing any tool in business, every organisation needs to estimate the potential benefit and Return On Investment (ROI). RPA has become a highly versatile tool and it can perform tasks from data entry to automatic payments.
RPA implementation partners have transformed the entire business ecosystem by integrating ML and AI with RPA. Firstly, RPA consulting services help recognise and understand the process which needs automation. Then they prepare a road map for automation rollout. RPA consultants then choose the perfect RPA tool for the entire system and finally implement it in the ecosystem with automation PoCs. The operations which can be automated by RPA are retrieving data from one system and entering to the other system, opening email and attachments, data processing etc. As a result, companies experience high productivity, decrease operational costs and enhance scalability. RPA Consulting companies analyse the workflow model that perfectly suits the organisation ecosystem. Detailed instructions are given to the robots in the robot controller by developers regarding the tasks and activities they need to perform. Assigning jobs to the bots and monitoring them is the main role for the controllers. Bots perform the assigned task with high speed and interact with business applications as well. There is a facility for business users to review the completed tasks for any escalations. Below is the workflow model of RPA design that Consulting companies follow This IPA is next-generation software which is providing impeccable results to the organisation: Automates 60-70% tasks without any errors Escalates nearly 30% of the annual run-rate efficiencies Reduces 50% of the processing time and costs Increases ROI in triple-digit percentages RPA service providers play a crucial role in the evolution of RPA market. This IPA tool reduces the employee's headcount. If this tool performs 75% of the task, human cost per task also reduces, results in the growth of annual ROI. IPA helps organizations to get the most ROI in a very easy way and make many complicated decisions very precisely. Performing assigned tasks without any errors greatly enhances the output accuracy. Managers need not assign employees to check for errors. The cost of getting started with RPA: Infrastructure cost Integration cost with existing systems Employees training cost Cost for creating frameworks and procedures The area where organizations can save: Cuts human resource costs Saves time in correcting errors Lessen scripting time Many of Robotic Process Automation companies believe that the consistency and importance of reach could be the boost for every organization, which RPA has already included. IPA enables direct access to customers and provides a solution to the crucial problems with high accuracy. The perfect creative RPA integration at the perfect time can drive for better ROI, which is a fundamental success of every organization. IPA with RPA has become the low hanging fruit for many of the businesses. RPA companies are integrating this software with very low costs in a short time and experiencing benefits.
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Many a times enterprises fail to find a cog in the wheel stopping them from building an efficient workforce. Recent employee surveys indicate that time consuming, repetitive manual tasks bog down the employees from performing to their fullest potential. Organisations of different sizes and business verticals have identified this bottleneck and are looking for ways to overcome it.
Robotic Process Automation tools help in automating many of the manual, repetitive, time consuming tasks which otherwise employees have to do, making them spend less or no time on innovative, value added activities. The software robots can be trained and configured to mimic the user actions of clicks, copy-paste and other data entry tasks. The first step in the path to automate is to have a comprehensive understanding of various business processes across the organisation and departments. The automation leadership team needs to prioritize the processes which have direct impact on customers and products. Focused measurement of the process metrics like time taken to complete the process, customer wait time, etc. will play a crucial role in identifying the business value that needs to be enhanced as a result of automation. The pilot teams have to document the RPA Use Cases which have low hanging fruits that can be achieved quickly. One of the important KPIs would be to derive higher efficiency at lower costs. Detailed surveys from employees will help identify their pain points and tasks which they observe to be consuming most of their time. Finance and Operations related processes have huge business value to reap. Robotic Process Automation solutions can address the painful process of Finance reconciliation and timely Reporting on which accountants spend most of their daily time. The software bots can be helpful in fetching information from different data sources, process them with predefined rules, validate and reconcile without any human interventions. This greatly reduces the error prone manual process and increases timely process execution. Top RPA Vendors can be sought to partner in the drive for automation as they can demonstrate the solution capability and lift the heavy job of implementation while the enterprise leadership team can focus on defining the business value to be derived from the RPA solutions. Automating back office processes can help resources to streamline the front office activities giving a boost to the overall customer service. Very often business intelligence and reporting applications need data from varied sources and systems to be cleansed and contextual rules to be applied so as to make the right sense from the data. Lot of manual effort goes in extracting data and applying business rules on them. Robotic Process Automation solutions can solve the latency issues and get uninterrupted timely reporting to the management. To conclude, businesses should understand the relevance of RPA with respect to the pain points in existing processes and strategize the automation efforts to derive major value in terms of cost reduction, quick turnaround, process efficiency and better human resource utilization. The true objective of RPA should focus not just on what a Bot can do but more on how it can empower the human workforce to do wonderful and innovative things that a Bot cannot do. Digital Transformation services are fast becoming imperative for all kinds and sizes of businesses. It is a foundational change in how an organization integrates Digital Technology into its different business areas thereby transforming the way enterprises operate and deliver value to its customers. This also needs a paradigm shift in the way people, processes and culture contribute to the overall business success.
The core part driving the Digital Transformation (DT or DX) strategy is the Technology itself. This calls for shedding away obsolete and inefficient old technology systems and embrace new disruptive, highly efficient alternatives. Business Process Automations are definitely one of the foremost drivers to the overall success of the Digital Transformation objectives. Robotic Process Automation has established itself as a successful enabler of business process automation across different industries. RPA companies help enterprises to automate repetitive, large volume, time consuming, rule based activities which otherwise bogs down the valuable time of human resources. With the advent of Machine Learning and Artificial Intelligence, RPA is now much more capable of automating abstract tasks which otherwise need human judgement to accomplish process objectives. Let’s take a look at some key deliverables of RPA in empowering Digital Transformation initiatives. 1. Faster Implementation - RPA technology is non invasive and thus doesn’t need to disturb existing systems and infrastructure. This cuts down the dependency on changing other Information Systems and processes making the RPA implementations faster. 2. Cost Reduction - Quicker implementation cycles of RPA solutions contribute to overall cost reduction in enterprise wide Digital Transformation activities. RPA also gives the benefit of reaping FTE (Full Time Employee) savings as the cost of a software robot can be cheaper to the resource costs. 3. Quicker ROI - FTE savings by RPA boosts quicker Return on Investments (ROI) and often helps in DIgital Transformation stakeholders to measure the efficiency and set the direction ahead. 4. Back Office Automation - Since most of the time consuming processes happens in the Back Office systems, RPA solutions can bring in the power of being available 24/7 to process and report the various aspects of operations. 5. Empower Human Resources - As most of the burdensome and time consuming activities are taken care by RPA, human resources can be focused in handling skill based, cognitive tasks adding value to customer centric activities. RPA is a powerful tool for Digital Transformation provided business processes are refined first to segregate cognitive tasks from rule based tasks. This calls for an enterprise wide workshops to identify the right processes which can benefit from Robotic Process Automation. Also the Digital Transformation team should not be driven by ‘Automate Everything’ principle. As much as there are a lot of process automation opportunities, care should be taken not to break the intricate link between the tasks and the human resource’s valuable insights on the tasks that are needed in making successful business transformations. Bring in the best RPA Vendors who can partner in the Digital Transformation efforts by leveraging their RPA expertise to the process automation opportunities spread in the enterprise. The collaboration between management and leadership team, as well as employees involved becomes a key driver for the overall success of Digital Transformation initiatives. The supply chain is the backbone of any economy. But, it has costs that make it an expensive affair. Nevertheless, the fact that a well-maintained supply chains fosters operational efficiency, communication, as well as decision making, renders it something worth investing in. And when you invest, that investment should be able to fetch you a great ROI. RPA solutions can do that for your business.
Robotic process automation can do a lot for supply chain management to make it cost-effective. For starters, it serves to automate manual processes that are repetitive and do not really need human discretion. It can, in fact, even revolutionize process like vendor selection that do need human discretion. So, here are a few ways in which RPA solutions can set supply chain costs right. Automating Inventory Management: Inventory and its management form the core of supply chain management. A supply chain that is opaque serves no value to neither party, neither the manufacturers, nor the suppliers. Transparent information about the status and movement of stock is crucial to balance the demand and supply scale. Automating inventory management helps businesses keep a tab on the levels of inventory. And not just that; it can also generate and send out reports to the concerned managers, and prompt in case stocks are low or surplus, and even place orders when stock is short. It can also help you predict the optimum inventory level that you must maintain, based on historical data. Vendor Selection: Traditionally a manual process, vendor selection can be revolutionized with the help of robotic process automation companies. From quotation request to communicating with the vendors, scrutinizing and analyzing vendor documents, evaluating applications, cross-checking credits, and eventually finalizing the vendor—all can be totally automated and drastically sped up through RPA companies. This frees up the human resources for more discretionary jobs like preparing the list of prospective vendors and holding consequent in-person meetings/negotiations if needed. Order and Payment Processing: Placing orders and processing them is an integral part of supply chain management. Right from product selection to processing payments for the same, and confirming order placement, if done manually, takes a serious amount of time and paperwork, and is prone to error when it comes to numbers. Robotic process automation vendors can help you with setting up a system wherein all the information is digitized and just has to be ingested, sourced, and processed through the company’s database. Inventory management system can be integrated to source inventory information and payment gateways to make and process payments. Notifications can also be sent to all concerned parties through the same system. Shipment Status Communication: As much as the stock in the warehouse, businesses also need to manage the stock in movement. When customers enquire about the status of the shipped goods, procuring the information manually is a lengthy process that only lowers the level of customer experience. Robotic Process Automation companies can help you automate the entire process from receiving customer enquiries, to analyzing them, accessing the ERP system, fetching the shipment status and communicating it to the customer. This makes human intervention necessary only if there is a peculiar problem on the customer’s end. This saves time and thus man hours spent in redundant work. Final Words: RPA solutions are already on their way to making supply chain management a cost-effective affair. However, not all businesses have the exact same needs. Here is where expert advice from robotic process automation companies can help. If you are looking for a customized RPA solution to your supply chain management challenges, we’d be happy to help. Telehealthcare and mHealth may not have taken off the moment they were launched, but the world has been gradual to adopt them. Healthcare, especially, fitness apps, have not only gained traction but also become part and parcel on the industry as well as the users. Hiring a mobile app development company is no longer looked upon as a superfluous expense.
And, the trends in the development space are changing with the change in the need of the hour and the innovation in technology. In this post, I will talk about 3 top healthcare app development trend to follow. Taking mHealth to a Popular Level: It’s not just eCommerce that has the edge of catering to its clients while they could be at their home, work, or even in the subway changing trains. mHealth has become a trend that is here to stay in the busy world that we live in. Consulting a licensed doctor anytime of the day (or night) without appointment, getting a doctor on demand, keeping your glucose in check, and much more can be done just through mhealth apps. And the best of mobile app companies have become a pro at these now. The industry is now interested, pretty keenly interested in providing mobile healthcare services on clients’ smartphones. Apps like the very famous First Aid are not alone. So many mHealth apps are on the market now that, at times choosing the best can be a difficult call. Managing Patient Data: Data is sacred, implies GDPR. With the biggest names in IT getting muddied with the crime of data breach, data is what must be kept safe and used well. This is why this trend. While keeping medical records is nothing new, making them accessible at the tap on a finger and keeping them safe is. What is even newer is that apart from keeping records, doctors can also record diagnosis and prognosis notes. Test reports can also be made available to the patients on apps and follow ups be made from both ends. Taking it to another level, you can never misplace a prescription and even have documents/medical notes to produce as proof at work or school. You can even access reports that were done in different departments but are associated as parts of the same diagnosis. The Digital Payment Experience: With the advancement of and the preference for digital payments, mobile app development services now enable healthcare apps with the most popular payment gateways. With digital payments, it is so much easier to handle all the payments in one place and thus even easier to claim medical insurance reimbursement. While it is easy for the patient to file claims, it is also very convenient for the healthcare provider as well as the insurer to process claims. These trends seem to be the most dominant is the mobile healthcare space right now. With the emergence of the Internet of Things, blockchain, artificial intelligence, etc., mobile app makers are now making mHealth evolve into a highly intelligent and eclectic organism. As an eCommerce business, it’s high time that you understood the importance of content and how to market it. In fact, a large number of eCommerce businesses rely on the eCommerce development company that they’ve hired for also managing their content through content management systems. However, the ideas will be either yours or the marketing teams’ if you or your offshore partner has one. The tenet of “content is king” has been around for a while and, to be honest, it is going to stick around for as long as I can see. So, even when you are relying on offshore eCommerce developers who are not only taking care of your developmental needs but also content management, there are certain trends that will come up each year and you will need to know about to make sure that your partner is executing them. So, here are the top 5 content management ideas that you need to get executed in 2019. Top Content Management Ideas for 2019 1. Usability is the Key How do you engage your audience? Nope! Clickbait is not the answer. It’s a faux pas in fact. The answer is, by making the content useful. But there is a catch to it. Even researches are useful, but how many of us can actually make sense out of research papers or have the patience to read them till the end? Not many. So, first, you craft your content such as to strike the pain point of the reader and offer them a plausible solution. Secondly, you make the content appealing by adding readability—great product descriptions, visuals, shoppable videos, customer reviews. 2. Strategize What, When, and How to Market A content calendar is what you need to manage well to provide your eCommerce customers with the right content at the right time. Only when you have figured out what to market will you be able to instruct your machine on how and when to market it. Deciding on whether you want blogs, articles, landing pages, guides, eBooks, webinars, podcasts, videos and so on is crucial. 3. Personalisation is the New Mantra Personalised content is the soul of content marketing. Look at Amazon, Netflix, Spotify—all work on the principles of personalization. You bought an iPhone X; you might as well need a cover and iPods and more related items. When the eCommerce website pushes content that the user needs, it’s a win-win situation. Your ecommerce website development company can help you with a great recommendation engine. 4. Go the Video Way Shoppable commerce is the way to go. Users like videos. They gain much more traction than a product description ever would. Encourage videos for products on your eCommerce website to get more content engagement than ever. 5. Repurpose Well, publishing blogs, articles, reviews is a great idea for any eCommerce store to attain more engagement. But, since your major area of concentration is products, publishing inbound marketing content may not be the number one on your list. So, repurpose. Even your eCommerce web development agency can help you here. Turn blogs into videos, or podcasts. Turn your video and podcast transcripts into blogs. Just repurpose and be at the top of your game. Try out these new ideas, one at a time, and see how your eCommerce game changes. While automation is certainly a buzzword for businesses that envision scaling up, RPA (Robotic Process Automation) and BPA (Business Process Automation) do seem to confuse entrepreneurs more often than not. Differences are not apparent but real, and in fact, robotic process automation companies will help you understand this before you even adopt RPA. As startups, small and medium businesses as well as enterprises adopt a vision that is increasingly customer-centric, business process automation and robotic process automation companies step forth to provide sounder automation, deeper insights and better stratgizing to customer-centric enterprises How is RPA Different from BPA? Business Process Automation, also known as Business Process Management is a rather holistic process, of which RPA is a part. BPM is an approach that aims to holistically automate as well as optimize business processes from end to end. RPA, on the other hand, automates only certain processes that are repetitive in nature and can be governed by a set of rules. Should it Be “And” Rather than “Versus” in this Case? When we talk of these two technologies, it’s important to remember that RPA could very well be a subset of BPA/BPM. While hiring the services of an RPA company is a wise decision, the decision applies to only a certain type of your business processes. Whereas BPM aims to identify and optimize the all the processes that make any business better on the whole, RPA only pertains to the optimization (through software) of those processes which mimic human activities that are repetitive in task and do not require much human discretion. There processes are labor-intensive, are repeated several times during the day, and are highly transactional. These software work on rule-driven automation principles and are often called bots. BPA process optimization is, however, on the business level and pertains largely to business models. Nevertheless, one a process has been automated, no matter through BPA or RPA, the job is certainly made easier and the data, reports, and analytics make it easy to see translate processes into numbers, see where what is lacking and maker amends. Whether it is ace BPA consultants or top RPA vendors, there is a lot of help coming in for businesses that not only want to automate their processes but also optimize it to the fullest to increase their return on investments as well as revenues down the line. So, it’s RPA as Well as Business Process Automation Services for Enterprises Automation (either kind in this particular case) is all about diminishing wastage and costs in the long run and about optimizing results and revenues. Today, when enterprises are more customer-centric than ever, these two—RPA and BPA—work together to optimize business as well repetitive processes in the way of improving the businesses responsiveness towards the customer. Robotic process automation has come a long way -- from being used for screen scraping and workflow automation to providing modern business with intelligent automation of more processes than we can think of. There are more use cases of RPA than we had ever imagined. Industries like finance, utilities, IT, training and recruitment, and even health, have been taking advantage of RPA, so much so, that it is becoming the a stable in enterprise workplaces. As per a report by Grand View Research, by 2025, the worth of the RPA market is projected to grow over 3 billion US dollars. As an increasing variety of industries and an increasing number of business adopt RPA, it does seem very likely that it is the way the enterprise workplaces will operate in future. Is Robotic Process Automation Ready to Replace Humans? The answer to this question in one word - NO! As much as we may think that the innovations that the robotic process automation companies are making are en route to replace humans, it is simply aiding humans do more more with less fatigue and errors and in a lesser amount of time. RPA tools do work on a fixed set of rules that necessitate no human intervention, the truth is that not 100% process can be automated. RPA is automating parts of jobs that are, in fact, donkey’s work. For applying the brain and making critical decisions, and to even run these tools, humans are the ones that will always be needs. They will always be needed for using their discretion. So, How is RPA Defining the Future of the Enterprise Workplace? Processes like meetings, emails, report generation, customer query responses, reminders, calendar schedules, database management, managing human resource recruitment, and so much more is what RPA is doing. In fact, if you have a great robotic process automation vendor, you may have automated more than 60% of your processes now, leading to substantial cuts in the time taken in doing those tasks and the error rate in the accomplishment of these tasks. You could actually be busy in a meeting for hours at end your processes can still go uninterrupted as they should. That is what the future of an enterprise workplace looks with robotic process automation tools. Evident Benefits that Workplaces will Reap Work efficiency, accuracy, lesser downtime, lower error rate, and time efficiency are some of the evident benefits that RPA offers. However, if these tools are powered with smart technologies like Internet of Things and Artificial Intelligence, the capabilities that these tools serve as of now will improve manifold, thus making the enterprise operations ever smarter. Is Your Enterprise Workplace Prepared for the Revolution? Robotic process automation in India is a newer phenomenon and so the acceptance is coming in only slowly but gradually. The fact is that RPA is soon going to be a necessity for businesses to stay in business. If your enterprise has already adopted RPA, you stand among those progressive enterprises that are likely to be ahead in the race. If not, it is time for you to start considering robotic process automation, even if you start small and scale up consistently, one step at a time. Mobile design is probably the second thing any business thinks of (the first being functionality), before they head to make a mobile app. And rightly so. Lest you should commit the folly of mistaking design as just an ornamental aspect of a mobile app, we’d like to acquaint with the importance of design. For starters, you must know that design has everything to do with user experience. Any goof-ups with design could mean ruining your users’ experience with your mobile app, increased app uninstalls, depleted revenues, and not to forget, a soiled brand reputation. A sound mobile app strategy, thus, must focus on mobile app design, as much as on functionality. And we have more reasons than one for it. Reasons to be Design Focused when You Make a Mobile App; Here are 5 reasons why mobile app design should be at the center of any mobile app builder’s focus. Making the First (and a lasting) Impression: Design is the manifestation of the idea that will reach your users in the concrete form. With the attention span of the users going down constantly, all an app has, is three seconds to make it. Expressive design; one that’s able to grab the users’ attention within seconds, is what your app needs to save itself from instant uninstall. Design is what will create the connection between your app and the user. Keeping the User Riveted: Congratulations for being able to hold the user, but you have a bigger challenge now - keeping them. Great design is all about predicting the habitual thinking patterns of target users; great design doesn’t let the user get distracted. Elements as simple as displaying a personalised message while a page or page results load, can be a saving grace for you. Yes, it’s a part of design. The most famous example is the images of Amazon’s employees’ dogs appearing whenever there is a delay in loading results. Supporting the Functionality: The biggest function of design is to fulfil the purpose that a mobile app maker has at hand. Suppose, it is a fitness tracking app that you are building. Design is the visible part that will support the functionality. Colors, fonts, user flow, accents, tones, screens, etc., will be designed such that they make the fitness app look and feel like one that your target audience finds not only useful but also interesting. Helping the Users in Making a Decision: Believe it or not, good design almost leads the user by the hand to make a decision in your favour. Any mobile app development company of a decent standing knows that user experience design dictates users’ actions and reactions in relation to the mobile app. Making decisions like choosing an option, completing an action, or even giving permissions, is made easy by good design. In the absence of intelligent design, for example, host of permission messages before one can start using the app can be one of the biggest reasons why your app is uninstalled. Branding Your Product/Company: Last, but not the least, the design of your mobile app sets you apart as a brand. Look at Uber, WhatsApp; Instagram, all have made such big names for themselves not because they come with large fundings, but because they have terrific design that users love. Each carries its brand’s unique signature. Ready to make a mobile app? We’re sure design would be the primary focus this time. Every year as the number of patients increase, the healthcare industry, especially the traditional ones are facing a lot of challenges in managing inventory and paper files. Billing, discharge and claiming procedures have become very lengthy process that, lowers customer satisfaction levels. The hospital industry is currently going through a turbulent stage as most of the traditional hospitals are running on loss! Most of the hospitals are trying to find out solutions for this cost and time overrun. A lot of non conventional and online services have placed health care centers with a traditional set up in very challenging position. Cutting down on operational costs and bringing up the quality levels are the main concerns faced by hospitals. The hospital industry is estimated to possess a thirty-six percentage potential in automation. But, a peculiar factor is that most of these hospitals were very much reluctant to make investments in RPA tools for areas other than treatments like claims, medical records and bills processing. But, the current situation has forced the healthcare industry to shift towards robotic process automation to provide efficient, trigger growth and diminish those challenges. Robotic process automation in health care can be employed not just for treatment and diagnostics, but also for the front end, managerial and decision making roles. In short, more than one-third of the work done can be automated! Making an investment in technology would help in providing high quality and efficient treatment at minimal costs. One of the main areas that require automation is indeed in the digitizing and management of records. Majority of hospitals are entirely dependent to store medical documents in physical hard copies rather than getting them stored in a digital format . To convert all these paper documents into a digital format by manual data entry is indeed a tedious task. Forget about the time taken for this process ( it might take ages!),but the main issue involved with this process is that it is prone to errors. And these processes if done manually, would distract the focus of staffs from respective patients. Inventory management is yet another aspect where you will find an intense scope for RPA in health care. Let us check out few robotic process automation cases. Most of the items like syringes, surgery gloves etc. are ordered and stacked based on the demand forecasting done with respect to the past data and estimated number. Nearly twenty percent of the items stacked went unused, inventory charges hence would rise up. Implementing RPA would help to get a grip of the situation and streamline operations, amp up transparency and boost efficiency. Premier robotic automation companies in India like Synlogics are coming up with personalized solutions to meet the demands of this industry. Hospitals can depend on such firms or top RPA vendors to meet their demands. Implementing RPA tools in back-end jobs would help in eliminating delays and interruptions. In the case of middle-end jobs, if RPA is implemented it would get the insurance claims processed in no time, including the formalities like eligibility check, data verification, and resubmission of claims. The functioning of hospitals is very crucial. It is essential to solve and counter all the disruptions for hospitals to function in response to the needs of a society! |